- Do sweat the small stuff
Lesson: Pay attention to detail – and to your regular customers – and you will be rewarded with repeat business.
- Even small jobs require confidence
Lesson: Inspiring confidence takes confidence especially in a highly-competitive environment.
- Keep your customer service skills sharp
Lesson: Your interactions with customers over the phone are deceptively difficult to get right, and require patience and foolproof systems.
- Enforce high standards
Lesson: Even if your company image thrives on being a bit racy, employees must abide by clear standards set by human resources regarding harassment.
- Find our what goals mean in human terms
Lesson: Seek input from – and get to know – your front-line workers.
Thank you Inc Magazine .